Fast, professional and global coverage - Absen releases new service standards for LED industry

As the LED display industry enters a new stage of high-quality development, users' demands for service response efficiency, technical support and global collaboration are reaching unprecedented heights. However, the industry has long faced pain points such as inconsistent service standards, delayed response, and difficulty in cross-border support, which have become key bottlenecks restricting customer experience and value release.

Absen is keenly aware of this trend and officially released a new LED industry service standard at the Spring Hair Conference, aiming to reshape the industry service benchmark with a systematic, quantifiable and traceable service system. The value of this standard lies not only in transforming "fast, professional, and global coverage" from a concept into an executable and evaluable service commitment, but also in driving efficiency improvements through standardization, ensuring delivery quality through specialization, and realizing resource synergy through globalization, truly upgrading services from "after-sales links" to "value engines" and building a fast, professional, and global coverage long-term guarantee system for global customers. AbsenCare, the large-screen service manager around you.

AbsenCare is a professional service brand launched by Absen for global customers. "The big-screen service butler around you" not only conveys the brand concept, but also represents the company's firm commitment in service quality, response speed and professional technology. The core driving force of AbsenCare comes from the "SUPERCARE" service system, which covers nine dimensions of advantages and is ultimately condensed into three key words: fast, professional, and global.

Fast: Every second counts to ensure business continuity

In LED display applications, downtime means the loss of time and opportunities. Absen has established a 7x24x365 all-media customer service center to achieve a global efficient response mechanism that responds to online problems within 10 seconds and provides online solutions within 30 minutes. In terms of maintenance and on-site service, SMD product repairs are completed within 5 days domestically and 8 days overseas. On-site service is available within 4 hours in key domestic cities and within 24 hours in key international countries and regions, ensuring that the equipment is quickly restored to operation.

In addition, Absen has built an industry-leading three-level service structure: the first level is the global online service center, the second level is the overseas RMA repair center, and the third level is the localized service network. Three layers of collaborative operation ensure seamless service and efficient response.

Professional: certified engineers + unified standards + scenario-based solutions

Absen has more than 170 in-house professional service engineers, 100% of whom have undergone strict training and certification, with an average industry experience of more than 8 years. Since 2014, the company has launched the ACE engineer certification program, which has held more than 300 training sessions and has more than 5,400 certified engineers worldwide, providing a solid guarantee for service quality.

In terms of service processes, Absen promotes unified and standardized operations. From demand feedback to service implementation and customer confirmation, every link has standards to follow. At the same time, the company regards service as the "second core product" and provides full life cycle scenario-based solutions covering pre-sales, sales, and after-sales for vertical markets such as DOOH, RS, PROAV, and SPORTS to support customer customization needs.

Global coverage: localized network + digital platform to achieve “zero distance” service

Absen has established a global service network consisting of 15 first-level service centers, 25 second-level service centers and more than 1,000 service partners, effectively shortening the service radius and providing localized support. At the same time, the company operates an industry-leading service management system to realize full-process digital monitoring and transparent management of service requests, resource scheduling, work order tracking, and SLA achievement, ensuring the consistency and high quality of global services.

Continuous evolution, creating value with customers

"Fast, professional, and global coverage" are not only the core advantages of AbsenCare, but also AbsenCare's solemn commitment to customers around the world. In the future, Absen will continue to be driven by technological innovation and service evolution, and work with global partners to jointly build a more efficient and reliable LED display service ecosystem.